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Return Policy

HurricaneShutters.com Return Policy

We are committed to providing quality products and exceptional customer service. Please review our return policy below for details on returning eligible items.

Eligible Returns:

  • Non-electrical parts and components may be returned within 14 days of delivery.

  • Items must be unopened or in new, unused condition to qualify for a return.

  • Proof of purchase is required for all returns.

Non-Returnable Items:

  • Custom-made products, including but not limited to hurricane shutters, impact windows, storm shutters, or any product fabricated or manufactured by us or our affiliate manufacturers, are non-returnable.

  • These items are tailor-made and custom ordered to meet specific requirements, in accordance with Florida state law.

Return Process:

  1. Contact our Customer Service team within 14 days of receiving your order to initiate a return.

  2. Ensure the item is securely packaged to prevent damage during return shipping.

  3. Customers are responsible for return shipping costs unless the product arrived damaged or defective.

Refunds:

  • Once we receive and inspect the returned item, a refund will be processed to the original payment method.

  • Refunds may take 5-7 business days to appear on your statement.

  • Shipping charges are non-refundable.

Damaged or Defective Items:

  • If your order arrives damaged or defective, please contact us within 48 hours of delivery.

  • We will arrange for a replacement or refund as appropriate.

For any questions regarding our return policy, please contact our Customer Service team at [insert contact information].

Thank you for choosing HurricaneShutters.com.