HurricaneShutters.com Return Policy
We are committed to providing quality products and exceptional customer service. Please review our return policy below for details on returning eligible items.
Eligible Returns:
Non-electrical parts and components may be returned within 14 days of delivery.
Items must be unopened or in new, unused condition to qualify for a return.
Proof of purchase is required for all returns.
Non-Returnable Items:
Custom-made products, including but not limited to hurricane shutters, impact windows, storm shutters, or any product fabricated or manufactured by us or our affiliate manufacturers, are non-returnable.
These items are tailor-made and custom ordered to meet specific requirements, in accordance with Florida state law.
Return Process:
Contact our Customer Service team within 14 days of receiving your order to initiate a return.
Ensure the item is securely packaged to prevent damage during return shipping.
Customers are responsible for return shipping costs unless the product arrived damaged or defective.
Refunds:
Once we receive and inspect the returned item, a refund will be processed to the original payment method.
Refunds may take 5-7 business days to appear on your statement.
Shipping charges are non-refundable.
Damaged or Defective Items:
If your order arrives damaged or defective, please contact us within 48 hours of delivery.
We will arrange for a replacement or refund as appropriate.
For any questions regarding our return policy, please contact our Customer Service team at [insert contact information].
Thank you for choosing HurricaneShutters.com.